Privacy Policy
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Tufail Catering ('we', 'us', 'our') is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or engage our catering services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Tufail Catering is a halal multi-cuisine catering business based at 75 Aspley Park Drive, Nottingham, NG8 3EG. We are the data controller for the personal information we collect. You can contact us at abubakr@tufailcatering.co.uk with any data protection queries.
2. What Information We Collect
We may collect the following personal information: your name and contact details (email address, phone number); event details (date, location, number of guests, dietary requirements); payment information (processed securely through our payment provider); correspondence you send us via email or our contact form; and information you voluntarily provide when requesting a quote or booking our services.
3. How We Use Your Information
We use your personal information to: respond to your enquiries and provide quotes; process and manage your catering bookings; communicate with you about your event; process payments for our services; comply with our legal and contractual obligations; and improve our services and website. We will not use your information for any purpose other than those listed above without your explicit consent.
4. Legal Basis for Processing
We process your personal data on the following legal bases: contract performance — to fulfil our catering services agreement with you; legitimate interests — to manage our business operations and respond to enquiries; legal obligation — to comply with applicable laws and regulations; and consent — where you have given us explicit permission to use your data for a specific purpose.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business (such as payment processors and email service providers), but only to the extent necessary and under strict confidentiality agreements. We may also disclose your information if required by law or to protect our legal rights.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Booking and financial records are typically retained for 7 years in accordance with UK tax law. Enquiry data where no booking is made is deleted after 12 months.
7. Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (the 'right to be forgotten'); object to or restrict our processing of your data; request portability of your data; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at abubakr@tufailcatering.co.uk.
8. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use essential cookies necessary for the website to function, and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of cookies as described in this policy.
9. Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: Tufail Catering, 75 Aspley Park Drive, Nottingham, NG8 3EG. Email: abubakr@tufailcatering.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.